FAQs

Frequently Asked Questions (FAQs)

Welcome to the Park Souvenirs Gifts FAQ page! We have compiled a list of common questions to help you find quick and clear answers regarding our store policies. If you need further assistance, please do not hesitate to contact our customer support team.

Ordering & Products

Q1. What types of products do you sell?

We specialize in providing high-quality T-Shirts products designed for everyday use.

Q2: How long will my order take to arrive?

Answer: We work efficiently to get your order to you as quickly as possible. Here is our delivery timeline:

  • Order Cutoff Time:  5:00 PM (EST)
  • Processing Time: 1 to 2 business days (Mon-Fri).
  • Shipping Time: 4 to 6 business days (Mon-Fri).
  • Total Estimated Delivery: 5 to 8 business days.

Q3. Can I cancel my order?

Yes, if you change your mind, we provide a cancellation window of 24 Hours after your order is placed.

Q4: Where is Park Souvenirs Gifts located and where do you ship?

Answer: Park Souvenirs Gifts is located at 1424 6th Ave, New York, NY 10019, United States . Currently, we ship exclusively to customers within the United States.

Shipping & Delivery

Q5. Do you offer free shipping?

Yes, we are pleased to offer Free Shipping on all orders.

Q6. Where do you ship your products?

Our target delivery region is exclusively the United States.

Q7. Will I receive a tracking number?

Yes, we do provide a tracking number for every dispatched order. We partner with trusted carrier services, specifically DHL Express and FedEx, to deliver your items securely.

Returns & Refunds

Q8. What is your return and exchange policy? 

We offer a 30-day return window from the date of delivery. We accept returns for both defective and non-defective products, provided they meet our return eligibility requirements. We also accept exchanges for eligible items.

Q9. Who is responsible for the return shipping costs?

Defective, damaged, or incorrect items: We provide a prepaid return label included in the package to cover the return shipping cost.

Customer remorse returns (change of mind, wrong size, wrong color, or personal preference): The customer is responsible for arranging the return shipment and paying all return shipping costs.

Q10. Do you charge any restocking fees?

No, we believe in straightforward pricing. There is a $0 Restocking Fee applied to returns.

Q11. How long does it take to process a refund?

Once we receive and approve your returned item, our standard refund process time is 7 Business Days.

Need More Help?

If you have any other questions regarding your shopping experience, we are here to assist you!

STORE INFORMATION

Business Name: Park Souvenirs Gifts

Business Type: Online Retail Store (Fashion And Accessories)

Business Days: Monday to Friday

Support Hours: 9:00 AM – 5:00 PM (EST)

Chat Support: Available 24/7

Customer Support Phone: +1 (212) 888-2105

Customer Support Email: support@parksouvenirsgifts.shop

Business Address:
1424 6th Ave, New York, NY 10019, United States

Response Time:
We aim to respond to all customer inquiries within 24 hours (business days).